Service Pledge: Dog Gone Spoiled, LLC is committed to providing professional pet and home care services to its clients. We strive to accommodate the needs of your pet(s) with love, respect and individual attention.

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Reservations: An in-home consultation is required prior to reservations for all new clients. Please book as far ahead as possible to ensure we can provide service on the dates requested, especially for nationally recognized holidays. All reservations or changes to reservations must be made by telephone or via email. There is no charge for an in-home consultation.

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Reservation Confirmation: You will receive a confirmation of service call/email from our office 48-hours prior to departure. If you have not received a confirmation of service, please contact us. Do not leave town without directly confirming your reservation with Dog Gone Spoiled, LLC.

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Reservation Cancellation: Scheduled pet services must be canceled a minimum of 24-hours prior to the first day of scheduled service. Failure to provide 24-hour notice will result in a cancellation fee of $25.

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Payment: Payment for pet sitting services is due at the time of booking. Payment for dog walking, transportation, after storm checks and mid-day potty breaks is due within 7-days of the invoice date. We accept cash, checks or credit cards. Checks should be made payable to “Dog Gone Spoiled, LLC”.

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Returned Check Fee: There is a $35 fee for all returned checks.

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Early Returns/Last Minute Changes: We ask that you call the office as soon as there are any changes in your travel departure or return times for previously scheduled services. Failure to do so will result in a continuation of services and you will be charged accordingly. If you need service beyond the contracted period, we request that you advise us as soon as possible to accommodate our coordination of visits and additional visits will be charged the normal rate.

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Scheduling and Visit Times: Dog Gone Spoiled provides a time interval during which visits will occur. With the exception of the requirement to administer time-sensitive medications, we cannot commit to be at your home at an exact time each day. Unforeseen situations may arise (i.e. traffic or weather conditions, unpredictability of circumstances at prior scheduled visits that day, etc.). We will make every effort to be at your home at the requested time.

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Pet Illness or Injury: Should a situation arise in which your pet suffers illness or injury, every effort will be made to contact you immediately. If the condition is deemed to require veterinary attention, your pet will be transported to a veterinary facility. Once your pet is under the care of a veterinarian, Dog Gone Spoiled, LLC or its representative will make NO decisions regarding further treatment options.

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Inclement Weather: Every effort will be made to drive to your home and carry out your instructions; however, the service schedule may be interrupted or altered due to circumstances. If it is not possible to drive safely to your home, your emergency contact will be notified. We will notify you that the above mentioned contingency plan has been activated.

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Inclement Weather Contact: This person should live within walking distance to your home and will be called upon to check on your pet(s) if Dog Gone Spoiled is unable to drive to your home. This person should have a key to access your home since garage door openers are inoperable during power shortages. In the event that you do not provide a nearby emergency contact with access to your home, Dog Gone Spoiled will provide service but not until conditions allow us to reach your home safely.

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Alternate Pet Sitter: In the event of personal emergency or illness of your pet sitter, Dog Gone Spoiled will arrange for an alternate pet care professional to care for your pet(s) and home. We will notify you if this situation arises.

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Food/Medication: Dog Gone Spoiled will follow your instructions with regard to feeding/medicating pet(s). Please ensure that your pet(s) have enough food/medication to last for the duration of their care. Should your pet(s) run out of food/medication, Dog Gone Spoiled will purchase these items and an errand fee plus the cost of items will be added to the invoice.

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Administering Medications: Dog Gone Spoiled will attempt to administer medications as directed but cannot be held responsible for complications that may arise as a result. There is no additional charge to administer medications.

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Pet Supplies: If necessary, Dog Gone Spoiled will purchase items that contribute to the health and well being of your pet(s) during your absence (i.e. kitty litter, cleaning supplies, etc.). The pet owner is responsible for reimbursement of these items and an errand fee will be added to the invoice.

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Vaccinations: Dog Gone Spoiled requires that all pets have current vaccinations and we may ask for expiration dates for rabies vaccinations. Dog Gone Spoiled will under NO circumstances provide pet sitting services for any pet that has any form of contagious illness. If a Dog Gone Spoiled representative is bitten or exposed to any disease or ailment received from the clients pet(s), the client will be responsible for all costs and damages that may be incurred as a result.

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Collars/Leashes: Dog Gone Spoiled asks that secure collars with appropriate tags are provided for all visits. All dogs will be walked on NON-RETRACTABLE leashes.

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House Cleanliness: If you pet(s) have an accident in the house, Dog Gone Spoiled will clean-up after your pet(s) to the best of our ability. Please ensure that cleaning supplies will be available in your absence. Dog Gone Spoiled is not responsible for any stains/damage caused by your pet(s).

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Thermostats: Please leave your thermostat setting within a normal comfortable range (68-75). If the house temperature is outside of this range, Dog Gone Spoiled will adjust the thermostat to ensure the comfort of your pet(s).

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Crime Deterrent Activities: Dog Gone Spoiled will collect mail and newspapers, turn on/off radio or TV and adjust blinds and lights to give the home a lived-in appearance. There is no additional charge for this service while under contract for daily visits.

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Neighborhood Watch: Dog Gone Spoiled asks clients to notify trustworthy neighbors, relatives, etc. that a pet sitter will be under contract to perform services. This will help avoid any misunderstandings.

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Keys: Dog Gone Spoiled requires that clients provide two working sets of keys during the in-home consultation. Please ensure that they both work. Your pet sitter will keep this key secured. The other key will be kept in a secure location at our office.

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Key Security: Dog Gone Spoiled maintains strict control of your house key and security alarm code. No personal information is annotated on your key tag.

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Key Return: It is our policy to keep your key(s) for future services or until either party cancels the contract verbally or in writing. If you would like to have your key(s) returned, we can leave your key(s) with a trusted neighbor or in a safe hiding place outside the home. Under NO circumstances will your keys be left locked inside the home on the last day of service. This is necessary in order to continue to provide care for your pet(s) in the event that you experience a delay returning home.

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Alarm Systems: Your pet sitting representative will request a “walk through” of setting and disarming your system to understand its nuances. We cannot be responsible for false alarms when systems have been armed or disarmed according to your instructions.

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Alarm/Garage Door Codes: Dog Gone Spoiled keeps your alarm / garage door codes STRICTLY CONFIDENTIAL. You can feel secure in giving these codes to your pet care provider. You may elect to change the code during the period of our contracted services with you or provide us with a “guest code”. Alternatively, you can choose to leave the system disarmed while you are away.

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Updates: Please keep the office updated with any changes to information gathered during the registration interview. Of particular importance is the information concerning your contact numbers, security system changes and pet health care (medication or veterinarian changes).

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Privacy Policy: All of your information will be kept private and strictly confidential. Dog Gone Spoiled respects our clients entrusting us with the care of their home and pet(s). Your personal information will NEVER be used for any purpose other than the direct providing of services to you. From time to time, Dog Gone Spoiled may take photos of your pets and our service agreement will ask for your agreement to use such photos in our printed and web-based materials.

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Aggression & Uncontrollable Pets: Dog Gone Spoiled reserves the right to refuse service or terminate service at any time before or during visits if your pet(s) shows any form of human-aggression towards a pet sitter. In an extreme situation where we cannot complete the service as scheduled, we will contact you for further instructions, but our sitters will not put themselves in danger.